Cam Can uses a variety of strategies to ensure the organisation delivers quality supports to its members. Strategies include asking the members of CAM CAN questions regarding how effective, efficient and appropriate the service is.
The process involves asking questions framed around particular aspects of the service, collecting and analysing information and then using this information to assist with future planning.
Evaluations have been and will continue to be conducted both internally and externally to the organisation.
In June and July 2012, CAM CAN was evaluated by an Independent Evaluator engaged by the Disability Services Commission. The Evaluator’s role was to ensure that CAM CAN complied with the nine Disability Services Standards outlined in Disability Services Commission’s Quality Management Framework. CAM CAN received a very positive report with the following comments from the Evaluator:
“The service has been established along contemporary, leading-edge lines, in which service planning and provision is very individualised and flexible according to the wishes and needs of each person”. “The service’s broad goal was described as to assist people with disabilities and/or their families to engage Support Staff to assist with living independently in their own home in the community. In practice, this is interpreted very broadly such that people are supported in a wide range of areas that relate to this goal”. The Independent Evaluator also stated that he was particularly impressed by:
The experience was a valuable opportunity for constructive critique of how CAM CAN is meeting its responsibilities related to the nine Standards and our commitment to continuous improvement.
Cam Can is currently working with an external organisation to develop the criteria for an external Heath Check. Cam Can is looking to gather further independent information/evidence of our effectiveness. The external Health Check will provide an avenue for Cam Can members to voice their opinion regarding how satisfied they are with the support provided by the organisation in an environment of complete independence from the funder and provider.
CAM CAN has quarantined a full time position within the organisation to ensure the continued delivery of a quality individualised service to its members. CAM CAN is committed to staying true to its Principles and Values and recently completed phase one of the organisation’s internal evaluation.
From conversations that took place with members and their family, feedback was overwhelmingly positive. People are very happy that CAM CAN is involved in their lives and many are feeling unprecedented control over the supports that they have. For the most part, this stems back from their original conversation with CAM CAN where people felt they were heard and treated with respect, with many commenting on the authentic nature of their preliminary discussions with the CEO.
Some of the comments offered by members are: