Feedback and Complaints

Cam Can welcomes your feedback and/or complaints as it provides opportunity for continuous improvement.

A complaint is where you have a problem that you want to get fixed. Telling someone about the problem is the most important first step to getting the problem resolved.

Positive complaints cultures are a critical part of getting better at the service we provide you, promoting human rights and preventing abuse of people with disability.

When people feel comfortable speaking up, providing feedback and making complaints they are more likely to report poor practice, as well as acts of abuse, neglect and violence as well as improve the service that they receive.

The right to speak up is identified in Standard 4 of the National Standards for Disability Services (2013) Feedback and Complaints.

Your opinion matters. Please see our Complaints Policy and Complaints Lodgement form for how to have your opinion heard.

Complaint Resolution Policy

Feedback and Complaint Lodgement Form