Members Update: Covid-19 and NDIS Provider Support
We understand many of you may be concerned about how your supports will be affected during this current period of social distancing as a result of the strategies put in place to minimise the spread of the Covid-19. Cam Can is working with the NDIS, to ensure we are able to continue to provide supports to our members.
To ensure flexibility and to assist in the continuity of service by assisting providers to remain viable at this time, the NDIS has made the following changes.
A temporary 10 per cent increase to the price limit of some Core and some Capacity Building supports
Effective 25 March 2020, the NDIA will temporarily increase price limits for some supports. These supports include:
Changes to the cancellation rules
Effective 25 March 2020, participants will be required to give 10 business days’ notice for a cancellation if they want to avoid paying the full fee for a cancelled service. Previously, participants were required to give two business days’ notice.
Cam Can will be implementing the changes as instructed by the NDIS. At this time, we will not have the capacity to alter existing Service Agreements to reflect this. If this is a concern for you, please contact your Service Coordinator to discuss this in more detail. All new Service Agreements will reflect any current NDIS policies and pricing when they are reviewed.
Changes to plans and plan reviews.
Yesterday the NDIA announced that plans will no longer end. On the day your plan is due to expire, the NDIA will automatically extend it for 365 days. You will not need to do anything – it will happen automatically. That way there will be no gaps between plans for anyone to worry about. Please note:
We expect that there will be more changes from the NDIS in terms of flexibility of delivery of services into the near future. These may affect the way in which services are delivered, how they are claimed, cancellations and pricing. Cam Can will continue to deliver supports in line with any current policies/guideline as set out by the NDIS.
Please visit the NDIS response page to remain up to date with all the NDIA is doing to manage COVID-19.